Design Thinking // 10 Tactics Netflix Should Try (If They Haven’t Yet…) By Mishell Manrique, Associate Director, Innovation Strategy
Design Thinking // “Like nothing else in the world”: How Disneyland is a masterclass in CX By Mikki Toledo, Research strategist
Inspiration // 12 Great Reads to Inspire a New Way of Thinking From Our Latest 4:4:4 Session By Kyle Adams